Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal information you provide when using our site and services. We understand the importance of privacy and handle data to support your account, transactions and safe play. This page sets out the types of information we process, why we process it and how you can manage your data.
Types of data we collect
We collect a range of information to operate accounts and deliver our services. This includes personal details you provide, technical data from your device and transactional records from deposits, withdrawals and gaming activity.
Personal data
Personal data includes name, date of birth, email address, telephone number, residential address and identity documents you supply for verification. We use this information to register and verify accounts, prevent fraud and comply with verification requirements for users in the United Kingdom.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system, location signals and log data. We collect this to secure accounts, detect suspicious activity and deliver a functioning mobile and web experience.
Transactional data
Transactional data records deposits, withdrawals, bets, wins and losses, payment method details and support interactions. We maintain these records to process payments, resolve queries and provide customer support.
How we use information
We use your data to create and manage your account, process payments, comply with verification checks, provide customer service and improve our services. Data is also used for security, to prevent fraud and to meet legal or regulatory obligations where required.
Data protection practices
We limit access to personal data to authorised staff and third-party providers who need it to perform services on our behalf. We use industry standard controls to protect data in transit and at rest, and we retain information only for as long as necessary for operational, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar tracking technologies for site functionality, authentication, performance analytics and personalised settings. You can manage cookie preferences through your browser or device settings; disabling certain cookies may affect site features.
User rights
You have rights to access personal data we hold about you, correct inaccurate information and request deletion where applicable. You may also object to or restrict certain processing activities. Requests are handled in line with applicable privacy standards for users in the United Kingdom.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team. We will verify your identity before making changes. Note that complete deletion may be restricted where we must retain records for legal, regulatory or legitimate business reasons.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other third parties who support our operations. We require contracts that protect your data and limit use to the purposes described here.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on this page and, where appropriate, notified to account holders. For privacy queries, contact [email protected].